FAQs

Call 860-526-9504 and dial extension 6 for technical support and follow the phone prompts. You can also email us at custserv@whelen.com.

Determining the model lightbar you have is the most important thing you can do before contacting us for technical support. Depending on the lightbar series, the label with the model number will be located on the bottom where the cables exit the lightbar or on the inside by one of the corner lightheads or alley lights. The decal will have the lightbar’s model number. You will need to obtain this model number information and have it ready to give to the technical support group hardware representative who will be assisting you.

You can find detailed product information on this website or submit an email request to catalog@whelen.com to have product information sent to you.

Basic troubleshooting tips:

• Check for blown fuses in your installation and on the product.
• Check to make sure you have 12.8 volts and an adequate ground on the products power and ground wires.
• Make sure all connection points such as crimps and connectors that are being used in the installation are making full contact.
• Make sure that all wiring is intact and has not been damaged or compromised in any way.

You can contact the technical support group hardware team and we can assist you with part number information to take to your local Whelen dealer for ordering.

We sell our products through distribution. Please contact your local Whelen dealer to purchase Whelen products. You can locate your local dealer at https://www.whelen.com/find-a-distributor/

You can contact the technical support group hardware team and we can assist you with installation guides pertaining to retired products.

WHELEN CANADIAN SERVICE CENTRE
32 STEELES AVE E, UNIT 8
MILTON ON L9T 5A1
Canada

These are SAE intensity categories.

• Class 3 products are typically used inside buildings where there is no ambient sunlight. For Amber warning products, Class 3 products provide approximately 40% of the minimum intensity of Class 2 products.  
• Class 2 products are typically used by utility vehicles and other equipment found working along the roadside.  The minimum intensity for Class 2 products is approximately 2.5 times that of Class 3 products.
• Class 1 products are intended for primary emergency vehicles such as police, fire, and ambulance vehicles.  Many states are beginning to mandate the use of Class 1 amber warning products where previously Class 2 was the minimum requirement.  Check with local authorities to determine what is needed in your area. Class 1 products are approximately four times the minimum intensity of Class 2 products.

Ship items to be serviced to:

ATTN-SERVICE DEPARTMENT
WHELEN ENGINEERING CO.
51 WINTHROP ROAD
CHESTER, CT 06412

Please include the following information:

1. COMPANY NAME AND CONTACT PERSON.
2. DAYTIME TELEPHONE NUMBER.
3. RETURN SHIP TO ADDRESS.
4. A DETAILED DESCRIPTION OF THE PROBLEM WITH THE ITEM YOU ARE SENDING IN FOR SERVICE.

If there are any questions on the above information, you can contact us directly at Whelen Engineering Company at 1-860-526-9504 and ask for the Service Department.

Contact our Technical Support Group at 860-526-9504 extension 6 and follow the phone prompts to troubleshoot the product that you have.

You can contact our service department directly at 860-526-9504 and ask for the service department. They will put you in contact with a service department agent who can assist you.

You can contact our technical support group software team at 860-526-9504 extension 6 and follow the phone prompts to troubleshoot your file. Please have your file available to send to the technical support group software representative for troubleshooting purposes. You can also email us at techsupport@whelen.com.

Please contact your authorized managing sales representative to assist you with software file construction. Find your local AMSR office at https://www.whelen.com/find-a-distributor/.

No RMA is needed to send back a product for service.

Please contact our service department office at 860-526-9504 to check the status of your item sent in for service.

Please indicate that you require same-day service on the letter that you send in with the item requiring service. We will then expedite your item for service and ship it back to you the same day that we receive the item in our service department.

We are in the office Monday through Friday from 8:30 am to 5:00 pm Eastern Standard Time.

Please complete this form: Return for Service Form

• Contact name and number.
• Model or part number of product.
• MFG date of product.
• What is the issue with the product. Be as descriptive as you can.

The average turnaround time for items sent to us for service is 1-3 business days from the time we receive the unit.

You can access our warranty policy here - Warranty

Our warranty covers product defects and electronic component failures.

LED products are covered by a 10-year or a 5-year warranty from the product’s date of manufacture. Please refer to our warranty statement to see which products are covered.

There are three warranties on our siren products: 2-year, 5-year, and 10-year. Warranty coverage begins from the date of manufacture. Please contact the Technical Support Group for warranty information on your specific siren.

Broken/damaged components from the field, overvoltage conditions, water/chemical damage, and alterations of the product void the warranty.

Please contact the Technical Support Group for assistance with any warranty-related questions.